Terms and Conditions

Check-in
From 2:00 PM
Guests must present a photo identification and credit card at check-in

Check-out
Until 12:00 PM

Cancellation/prepayment:
Cancellation and prepayment policies vary according to accommodation type. Please check the conditions for your selected room.

No-show and shortened stay:
In case of No Show, 100% of the total reservation will be charged.
If you need to shorten your stay, a penalty of 1 night will be applicable. Additional nights will be fully refunded.

Security deposit
A security deposit of €40 will be requested at check-in as a Pre-Authorization on the card or in cash. This deposit may be used to cover extra services such as transfers, tours, laundry, minibar, etc. Any unused amount will be refunded on the check-out day.
Please note that if the deposit is made in cash, your room will be inspected at check-out.

Children policies:
Children of all ages are welcome.
Children aged 13 and older are considered adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Crib and extra bed policies:
A crib can be added at no extra cost. There may be restrictions for room category.

There is no capacity for extra beds at this property.

Pets:
Pets weighing up to 15 kg are allowed and subject to hotel approval before arrival, as there is a limited number of pet-friendly rooms available.
To ensure a comfortable stay for you and your pet, we recommend booking pet-friendly rooms in our Family and/or Deluxe Family rooms.
A mandatory cleaning fee of €15 per night per room will be charged.
Pets are not allowed to be left alone in the room.
Access to the breakfast area is not allowed with pets, but we offer room service breakfast.
A deposit of €100 will be charged at Check-in as a guarantee and will be refunded at Check-out if no damages are found.

Cards accepted at this hotel:
Maestro, Mastercard, Visa, American Express. Hotel Luena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.