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Privacy Policy

Hotel Luena assumes as its internal commitment the defense of privacy and information security, both in the processing and maintenance of personal data under its responsibility, respecting the legislation in force, namely the General Data Protection Regulation as well as the national and community legislation in force .
This Privacy Statement also aims to establish the terms under which the information of the users of our page is collected by Hotel Luena, which becomes responsible for the treatment of that information., treats your personal data for the purpose of managing your contractual relationship with your customers, as well as, having informed and free consent, proceeds to send newsletters or other marketing communications. is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

The information we collect is kept by Hotel Luena and is not communicated to any other entity, except in situations where this constitutes a legal obligation. The personal data collected by are stored in computer databases and the security of that information is ensured. implemented technical measures as well as internal control procedures that it considered necessary to protect personal data against accidental or unlawful destruction and loss, alteration, dissemination or unauthorized access to them. In addition, the personal data we keep is treated with the utmost confidentiality and is used solely and exclusively for the identified purposes.
As a visitor to our website, you may not provide any personal information. This website only collects personally identifiable information if you wish to contact us, in which case you must complete a consent form.
In the course of our activity, we do not collect any information relating to any special category of data, namely related to race or ethnic origin, religious beliefs, criminal record, mental or physical health, or sexual orientation.
Any and all information collected under the terms of the GDPR will be processed by for the purposes designated above and will be kept for a period corresponding to the legal term of the company, or until a communication is received from you. inform the exercise of your right to be forgotten.
At any time, you can exercise any of the rights enshrined in the General Data Protection Regulation, in addition to the right to be forgotten, namely the right to information, access, rectification, treatment limitation, notification, portability, opposition and all those that result from the principles that inform the regulation, that is, the principles of free movement of data, lawfulness, loyalty and transparency, limited purpose, minimization, precision, limit to retention, data security and responsibility.
All of these rights can be exercised by means of a communication via our website or by correspondence addressed to Hotel Luena. is concerned with the terms in which your information security is defined, in that sense we have equipped ourselves with technical measures that we believe are sufficient to guarantee operational security related to the information we receive. can modify or amend this Privacy Statement whenever necessary. For that reason, we advise you to periodically review this statement in order to keep up to date on the way we protect your personal data.

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